Terms & Conditions
Terms and Conditions relating to its Services. By ordering our Services/packages, you agree to be bound by the terms and conditions set out below. Before you place your order, if you have any questions relating to these Conditions please email us at
TRANS-AID TRADING LTD.Our terms and conditions will be superseded the supplier of the services provided:The Services comply with appropriate current legislation And you must be over 18.
“TAT LTD” means TRANS-AID TRADING LTD, together with any subsidiary and any holding company.
“Conditions” means these terms and conditions; “Non-subscription Services” mean any Services other than Subscription Services;
“Personal Information” means the details provided by you to us; “Services” means any services you order or otherwise purchase under these Conditions;
“Subscription Services” means any Services to which you subscribe on an ongoing basis and which are supplied to you by us. “Us/our/we” means TRANS-AID TRADING LTD, a company registered in England and Wales under the number 05292468 with
registered office located at 61 Bridge Street, Kington, Herefordshire, HR5 3DJ
“Website” means either one of the websites located at TRANS-AID TRADING LTD or any other URL which may replace it; and
“1. Rights and Obligations
1.1. You undertake:
1.1.1. To pay any amounts due to us in a timely manner;
1.1.2. That the Personal Information which you provide is true, accurate, current and complete in all respects
1.1.3. To notify us immediately of any changes to the Personal Information either in writing to TRANS-AID TRADING LTD,61 Bridge Street, Kington, Herefordshire, HR5 3DJ or by contacting us via email.
1.1.4. Not to impersonate any other person or entity or to use a false name
1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the Services/Packages on our Website, or in our advertisements featured elsewhere. We also reserve the right to change or add to these Conditions from time to time. You/Your” means the person ordering the Services/Package
1.3. Unless you have placed an order for any Services, or you subscribe to any Subscription Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal
1.4. Services, Packages and Non-subscription Services:
1.4.1. You will be subject to the Policies and Conditions in force at the time you order any Non-subscription Services, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.4.2. We shall not withdraw or modify to your substantial detriment any of the Non-subscription Services for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control. We will take reasonable care to ensure all details, descriptions and prices of services/packages are correct at the time the information is entered on to the system.
1.5 We will do our best to provide the Services/Package you have ordered in a timely and efficient manner but please note that any estimated time frames for any delivery of the Services/Packages are estimates only and delays may arise as a result of matters outside of our reasonable control
2. Orders
2.1. The Services/Packages are available only to individuals who we, in our absolute discretion, consider eligible.
The eligibility criteria include, without limitation, those whose applications are acceptable to us. Services/Packages are only available to individuals who are 18 years old or over and by ordering such Services/Packages, you confirm that you are 18 years old or over.
2.2. When so requested by us, you must provide your full name, telephone number, address, payment details and any other requested information. Supporting documentation may be required. 2.3. Each order placed by you will be treated as an offer to purchase our Services/Package to which your order relates. We will require full cleared payment prior to delivery of our Services/Packages. The contract will only be completed when we have received cleared payment, and finalised our Services to you as applicable.
2.3.1. Upon receipt of your order, you will receive a confirmation email. This will detail the services/package you have ordered.
This is NOT an order acceptance and will be followed by a further email which confirms your order has been accepted subject to the correct information/documentation being provided to us, and that this information meets our eligibility criteria/requirements.
2.4. You acknowledge that any automated acknowledgement given when you place an order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you using your Personal Information. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Services for profit.
2.6. We take all reasonable steps to ensure all details, descriptions and prices of our services/packages are correct at the time of advertising. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on our site or in our advertisements features elsewhere. In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any payment made
3. Price and Payment
3.1. The price of the Services/Packages shall be our quoted price or, where no price has been quoted the price of which we inform you prior to accepting your order.
3.2. You shall provide payment prior to us providing you with the Service/package unless otherwise agreed by us in writing.
3.3. If you fail to make any payment on the due date then, without prejudice to any other right or remedy we may have, we will be able to do one or more of the following:
3.3.1. Where you subscribe to Services, suspend the provision of the Services to you until payment has been received and, where you have failed to make payment despite reminders to do so, cancel this agreement.
3.3.2. In any event, charge you interest (before and after any judgment) on the amount unpaid, at the rate of 2% per calendar month, until payment is made in full (a part of the month being treated as a full month for the purpose of calculating interest). You agree to indemnify us for any collection charges
3.4. You confirm that any payment method you use is yours.
3.5. All payment methods are subject to validation checks and authorisation and we will not be liable for any delay or non-delivery caused by any failure of such checks or authorisation.
3.6. The ownership of the service/package you have ordered shall not pass to you until we have received payment in full, and it has cleared. 4. Right of Cancellation
4.1. Services ordered at a distance:
4.1.1. Consumers ordering Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.1.2. You may cancel any order for Services/Package at any time within 14 calendar days from the day after the commencement of the contract for such Services/Package.
However, you may not cancel once we have started providing any part of such Service/Package to you within your agreement.
4.1.3. You may cancel your order by emailing us, with
CANCELLATION detailed in the title of the email. Any received cancellation will be acknowledged by email by return. Any cancellation notice must be given before the end of the 14 day period referred to above. Alternatively please complete the separate Cancellation Form available on our website. Again this must be received within 14 days of initial order.
4.1.4. If you cancel your order for our Services/Packages, within the 14 day timescale, and have received our acknowledgement of your cancellation, we will refund any sums paid by you in relation to the order you have cancelled, within 14 days.
5. Your Personal Information
5.1. Your data protection rights are set out in our Privacy Policy, which sets out how we collect and use your personal information. Our Privacy Policy is available on our website.
7. Limitation of Liability
7.1. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
7.2. We will not be liable for any loss or damage caused by us in circumstances where . Such loss or damage is not reasonably foreseeable.
7.3. We will not be liable for any loss or damage caused wholly or mainly by your breach of these Conditions. 7.4. Nothing in these Conditions shall:
7.4.1. Exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
7.4.2. Limit your rights as a consumer under applicable UK law.
7.5. We shall not be liable where we are unable (using reasonable efforts) to provide any Services ordered by you as a result of any event outside our reasonable control.
7.6. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
8. Events Beyond the Parties Reasonable Control
8.1. If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.
9. Third Parties
9.1. Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.
10. Assignment
10.1. You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void,
11. Handling Complaints
11.1. If you ever wish to complain about our Services, you may do so in the following way:
11.1.1. Through our website at TRANS-AID TRADING LTD in the contact us section of our site and via email.
11.1.2. In writing addressed to: TRANS-AID TRADING LTD,.61 Bridge Street, Kington, Herefordshire, HR5 3DJ
11.2. If you are not happy with the way that we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
11.3. Under UK Regulations around online dispute resolution for consumer disputes, traders are required to provide consumers with an access to an Online Dispute Resolution (ODR). Please contact us for further details.
12. Call Monitoring
12.1. Monitoring or recording of your calls may take place for our business purposes, such as quality control and training, to prevent unauthorised use of our telecommunications systems and to ensure effective systems operation and in order to prevent or detect crime. Company Registration Number: 05292468
Registered in England and Wales